The study of 4,307 complaints received by LeO between 1 June 2014 and 31 January 2015 showed that family law was by far the biggest source of complaints about unclear pricing, followed by wills and probate.
Family work accounted for 23% of these complaints, followed by wills and litigation, both with 14%. Residential conveyancing was the next biggest offender, with 13%.
Only 6% of complaints were caused by personal injury matters, and 5% by crime and employment.
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