The Birmingham-based body will also consult on establishing a voluntary scheme that enables unregulated providers to give their customers access to redress and dispute resolution services, LeO’s newly published business plan for 2015-16 has revealed.
Both are new commitments included in the plan following a consultation on a draft version earlier this year.
Last year LeO set up a working group on third-party complaints amid reports of lawyers harassing third parties over alleged debts, violating their privacy and doling out abusive treatment in court. In 2013-14, LeO turned away 1,680 third-party complaints.
Though the group’s report has not been published, we discovered that it found scope for LeO to offer redress to third parties, as long as the complaints involved could be “clearly and tightly defined”.
Read the full Legal Futures article here