He also expressed concern that the profession was becoming obsessed with profit at the expense of the client.
Unionline was set up by the GMB and Communication Workers Union (CWU) as a not-for-profit ABS last year, and serves 850,000 union members.
Tony Rupa, head of legal services at the CWU and an executive board member of Unionline, told the PI Futures conference in Manchester this week: “At the moment we are only targeting trade union members, but there is nothing to stop us competing with lawyers on the high street. We would be a very keen competitor if and when we decide to go into that market.”
Read the full Legal Futures artcle here